State Customer Service Web Portal
Customers can log in to the Child Support Customer Service Web Portal from the Office of Child Support internet Home Page using the following link: http://jfs.ohio.gov/Ocs/index.stm.
The interactive web portal provides child support customers with on-demand, case specific, address, employment, health insurance, and financial history information, along with answers to frequently asked questions regarding the child support program. The portal is available twenty-three (23) hours a day, seven (7) days a week, throughout the year (with one hour of down time nightly for maintenance.)
If you are both a payee and a payor you must register as the payee. You will still have access to the cases for which you pay support.
For payees to register, you need your 10 digit SETS case number (begins with a 7), your SSN and the last 4 digits of your direct deposit account or if you receive support on an Ohio e-QuickPay® Debit Master Card® use the last 4 digits listed on your Ohio e-QuickPay card. If you receive a paper check you must contact your local CSE to obtain your web id#.
For payors to register, you need your 10 digit SETS case number (begins with a 7), your SSN and you must contact your local CSE to obtain you web id#.
Web Portal Registration Videos at ODJFS YouTube channel:
– Video 1 - New Customer Registration http://youtu.be/BJUTlaSMbt4
– Video 2 - Forgot Password http://youtu.be/82iWkR4myPE
– Video 3 - Forgot User ID http://youtu.be/eG1l26EqHKw
Address Change Information
Even though you may receive your support payments via direct deposit or the Ohio e-Quick Pay debit card, you still need to keep your address updated with the agency to ensure continued receipt of important legal documents and/or case status information.
You can report changes in your ADDRESS by contacting us at (513)732-7248 or sending us an email by clicking on ClermontSupportsKids@jfs.ohio.gov . If you know your investigator's name, you can e-mail him/her directly. See the "Contact Us/Directions" tab for a staff directory.
Clermont County Child Support Enforcement
2400 Clermont Center Drive, Suite 107, Batavia, OH 45103
To send us an email, click on ClermontSupportsKids@jfs.ohio.gov
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